App support

How can we help?

Questions and problems go to our actively monitored support inbox; ideas go to our actively monitored feedback inbox. Choose a topic below to start an email with the details that help us respond quickly.

Email support

Contact us

Choose a topic

Each option opens your email app with a short template. You can review everything before sending.

Report a bug

Tell us about a crash, frozen screen, missing progress, or something that did not work as expected.

Start bug report

Report a math issue

Flag a question, accepted answer, explanation, or Teach Me lesson that may be unclear or incorrect.

Flag math content

Subscription help

Contact us about purchase access, restoring a subscription, or redeeming an offer code.

Get subscription help

Suggest an improvement

Tell us what would make practice or the parent experience more useful for your family.

Share an idea

What helps us investigate

  • Your device model and iOS version
  • The app version, if available
  • The grade level or topic involved
  • What happened and what you expected
  • An optional screenshot with personal details removed

Common questions

SteadySteps Math stores profile and progress data locally on the device. If the app is deleted, local app data may also be removed by iOS.

The app does not require a separate SteadySteps account or classroom code. The public app requires an active auto-renewing monthly subscription after the applicable onboarding and purchase flow. The current localized price is loaded from the App Store and shown before purchase; subscription status and cancellation are managed by Apple.

GOOD GUYS LABS LLC does not collect personal data through the app. Progress PDFs are created locally and leave the device only when you invoke the iOS share sheet and choose a destination.

Subscription and offer codes

To redeem an Apple offer code, choose Redeem offer code on the subscription screen or in Settings > Subscription. Apple displays the offer terms and confirms eligibility.

To restore an existing purchase, choose Restore purchases. To cancel or change a subscription, open Settings > Subscription > Manage subscription. Purchases and cancellations are handled by Apple.

Moving or reinstalling the app

Subscription access can be restored with the same Apple Account. Child profiles and learning progress are stored only on the original device and are not restored by StoreKit or synced to another device.